Billing terms and conditions

Welcome to Econovex Fires (econovexfires.co.uk). Please read these billing terms and conditions carefully before making any purchase on our website. By placing an order with us, you agree to the following terms:

Payment Methods:

We offer various payment methods to make your shopping experience convenient and secure. You can make payment through the following methods:

Visa
Mastercard
American Express
Apple Pay
Direct Bank Transfer
Cash on Delivery (COD)

Payment Security:
We take the security of your payment information seriously. All online transactions are encrypted and processed through secure payment gateways to protect your sensitive data. We do not store or retain any credit/debit card information on our servers.

Direct Bank Transfer:
If you choose the Direct Bank Transfer option during checkout, you will receive an order confirmation email containing our bank details. Please ensure to include your order number as a reference when making the payment. Your order will be processed once the payment is received and confirmed.

Cash on Delivery (COD):
For Cash on Delivery orders, payment must be made in cash to the delivery personnel upon receipt of your order. Please ensure you have the exact amount available for payment as our delivery personnel may not carry change.

Payment Currency:
All transactions on econovexfires.co.uk are conducted in GBP (Great British Pound Sterling).

Order Confirmation:
Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase and payment. Please ensure your email address is accurate to receive important notifications about your order.

Payment Verification:
In some cases, we may need to verify your payment information before processing the order. This verification process may involve contacting you via email or phone to confirm the details provided during the checkout process. Failure to provide accurate information may result in the cancellation of your order.

Order Cancellation:
If you wish to cancel your order, please contact our customer support team as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a refund according to our refund policy.

Change of Payment Methods:
Econovex Fires reserves the right to change or update the accepted payment methods at any time without prior notice.

Fraudulent Activities:
Any attempt to conduct fraudulent activities or unauthorized use of payment methods will be reported to the relevant authorities.

Contact Us:
If you have any questions or concerns regarding our billing terms and conditions, please don’t hesitate to contact our customer support team via email at [email protected] or phone at 01274 985771.

By placing an order on econovexfires.co.uk, you acknowledge and accept these billing terms and conditions. We reserve the right to modify these terms from time to time, and any changes will be effective immediately upon posting on this page. Please review this page regularly to stay updated with our billing terms and conditions.