Econovex Fires

POPULAR QUESTIONS

Explore Our FAQs

Get answers to some of the most frequently asked questions (FAQs) about us, Econovex Fires UK. 
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Frequntly Asked Questions - FAQs at Econovex Fires

Free Delivery Nationwide​

Save yourself the adiditional cost and get your delivery free of charge nationwide!​

Same Day Installation​

Our 2 man dedicated team will hand deliver install your desired Media Wall Packages right away.​

Secure Payments​

Secure, SSL encrypted checkouts.​

Pre-Consultation

The cost of installation will depend on your home specification. Roughly, our media wall packages cost from £1500 – £2500, with the price of installation included.

Media wall installation takes no more than 3 hours. Depending on the job, it may even take 1 hour for the complete finish and installation.

Ordering

Follow these simple steps to place an order with us.

  1. Go to our shop, and pick the products you are inetrested in.
  2. Select ‘add the cart’.
  3. Then, click on the basket icon.
  4. Choose ‘checkout’
  5. Fill in the required details, (they are highlighted with the red * sign).
  6. Leave a note if you have any specific requirements, questions or requests.
  7. Choose your payment method on our secure gateway.
  8. Then select ‘place order’.

If we have not yet started the material process or build, you can remove an item from your order. Please note, that any removals or changes to your order must happen within 2 hours of placing your order.

Yes! View our range of fireplaces and media walls at our local retailers/stockists.

Click here to find the nearest showroom/retailer.

Our warranty period for new purchases is 1 year. 2 years if you register with us within one month of your purchase. 

Our Warranty >>

Delivery and Returns

Your order will be hand delivered by us, right to your door. Our 2 man delivery will ensure your packages arrive safely and is handled with care.

We aim to get all of our orders to your door in 3-5 working days of placing your order, giving us time to prepare. This ensures your materials and dimensions are correct and handled with care.

Our delivery policy. >>

We do not charge any shipping cost.

Free delivery! You won’t have to pay a single penny for delivery. 

Once your order is placed, we will send you a tracking link to track the order progress. 

We will also contact you via your preferred channel, so that you can get in touch with us directly to know about your order status.

For more information, please review our return policy.

Our returns policy >>

Due to the nature of the product, all order cancellations must happen within 24 hours of your purchase.

For any faulty and damage that the company is responsible for, we will provide you a replacement immediately.

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